Always there for you – worldwide

In addition to instrument installation, we offer you a comprehensive range of consulting, method development and support in the qualification of your analytical processes. Our aim is to ensure that you get the most out of your new instrument and can use all functions effectively to achieve the best results. Our range of services also includes instrument qualification in accordance with GMP guidelines.

Our consumables and spare parts are guaranteed to comply with the highest quality standards. They are monitored and certified according to international standards and specifications. We do not make any compromises with the quality of our spare parts and chemicals – this is a prerequisite to guarantee a long service life for our instruments.

We support you with the appropriate onsite service if required and offer you regular inspections with our maintenance agreements to ensure the best performance of your analyzer. We are also on hand to assist you with troubleshooting and repairing your instrument if necessary.

Thanks to the outstanding robustness and durability of our instruments, we offer a 10-year commercial guarantee on the high-temperature combustion furnace and the thermal conductivity detector cell of the thermal conductivity detector (TCD) for most of our combustion analyzers. Our long-term oriented technical support is also reflected in the after sales area: we provide spare parts for at least 10 years. This results in exceptionally low total cost of ownership and gives you the assurance that your investment will pay off.